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Cisco - Authoritative 100-140 - Sample Cisco Certified Support Technician (CCST) IT Support Questions Pdf

P.S. Free 2026 Cisco 100-140 dumps are available on Google Drive shared by ValidDumps: https://drive.google.com/open?id=1MEGr8tbL05GDi0K4Y0W_CCitulno0FRI

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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Topic 2

Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

Topic 3

Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Topic 4

Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

Topic 5

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Real Cisco Certified Support Technician (CCST) IT Support Pass4sure Questions - 100-140 Study Vce & Cisco Certified Support Technician (CCST) IT Support Training Torrent

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q290-Q295):

NEW QUESTION # 290
A company requires its developers to access AWS resources from the corporate office only. What should be included in the IAM policy to enforce this requirement?

A. IP whitelisting in the policy condition
B. SAML 2.0 integration
C. Time-based restrictions
D. Resource tags

Answer: A

Explanation:
To restrict access to AWS resources from specific locations, an administrator can include a condition in the IAM policy that whitelists IP addresses. This ensures that developers can only access resources from the corporate office.
Option A is incorrect because resource tags are used for organizing and managing resources, not for controlling access based on location.
Option C is incorrect because time-based restrictions control when resources can be accessed, not where they can be accessed from.
Option D is incorrect because SAML 2.0 integration is
used for federated authentication with external identity providers, not for restricting access based on IP addresses.

NEW QUESTION # 291
A technician is troubleshooting a workstation that appears to power on (LEDs light up, fans spin) but shows no display on the monitor.
Which component should the technician check first?

A. The RAM modules
B. The video cable connection
C. The workstation's motherboard
D. The monitor's power connection

Answer: B

Explanation:
Correct Answer. B. The video cable connection When a computer powers on but does not display any output, the first step should be to check the video cable connections to ensure they are secure and undamaged.
Option A is incorrect because the monitor being powered on implies its power connection is likely fine.
Option C is incorrect because motherboard issues typically prevent a workstation from powering on at all.
Option D is incorrect because while RAM issues can prevent booting, they would not usually allow the system to power on normally without any display.

NEW QUESTION # 292
What is a crucial step a technician must take when using AI to process personal data during troubleshooting to mitigate privacy risks?

A. Ensure that all data used by AI is anonymized where feasible before processing
B. Use AI to collect as much personal data as possible to improve troubleshooting accuracy
C. Allow AI full access to all company databases to enhance learning capabilities
D. Share AI-processed data with external vendors to gain insights on potential improvements

Answer: A

Explanation:
Correct Answer. B. Ensure that all data used by AI is anonymized where feasible before processing Anonymizing data helps mitigate privacy risks by protecting user identity, making it a crucial step when personal data is processed through AI during troubleshooting tasks.
Option A is incorrect because collecting excessive personal data can increase privacy risks and violate data protection regulations.
Option C is incorrect as providing unrestricted access to all databases can expose sensitive data unnecessarily and increase security risks.
Option D is incorrect because sharing data with external vendors without strict controls and proper anonymization can lead to breaches of confidentiality.

NEW QUESTION # 293
Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below.
Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.

Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.
Note: You will receive partial credit for each correct answer.

Answer:

Explanation:

NEW QUESTION # 294
A company's email system stops sending and receiving messages abruptly. What should the IT support technician investigate first to identify the probable cause?

A. Suggest using personal email accounts until the issue is resolved
B. Conduct a survey to see if users prefer a different email system
C. Review server logs for any recent errors or warnings
D. Check if the email server needs more storage space

Answer: C

Explanation:
Reviewing the server logs is a critical first step, as they can provide immediate insights into errors or warnings that coincide with the time the email system failed. This information is crucial for pinpointing the specific nature of the failure.
Option B is incorrect because user preferences for email systems are irrelevant to troubleshooting a sudden operational problem.
Option C is incorrect as checking for storage space, while potentially valid, is less likely to cause an abrupt stop in email functionality without prior warning signs.
Option D is incorrect because suggesting alternative temporary measures does not contribute to identifying the cause of the failure.

NEW QUESTION # 295
......

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