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Free PDF Salesforce - Salesforce-Certified-Administrator - Newest Salesforce Certified Administrator Reliable Dumps Ebook

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Salesforce is one of the world's leading CRM (Customer Relationship Management) software providers. The Salesforce Certified Administrator Certification is a globally recognized certification that is designed to measure an individual's knowledge and skills in administering Salesforce. Salesforce Certified Administrator certification exam covers a wide range of topics and is designed to test an individual's ability to configure, manage, and maintain Salesforce.

To become a Salesforce Certified Administrator, individuals must pass the Salesforce Certified Administrator Exam. Salesforce-Certified-Administrator Exam consists of 60 multiple-choice questions and must be completed within 105 minutes. Salesforce-Certified-Administrator exam is designed to test an individual's knowledge and skills in areas such as user management, security and access, data management, analytics, and customization.

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Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage their sales, marketing, and customer service operations. The Salesforce platform has become a major player in the CRM space with a wide range of features and services that help businesses automate their processes and create better customer experiences. To ensure that users are getting the most out of the platform, Salesforce offers a variety of certifications for its users. One of the most popular certifications is the Salesforce Certified Administrator Certification.

Salesforce Certified Administrator Sample Questions (Q157-Q162):

NEW QUESTION # 157
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

A. The User is in a Custom hierarchy field.
B. The User is the highest role in the role hierarchy
C. The User is assigned in workflow email alert.
D. The use is part of a territory hierarchy.

Answer: C,D

NEW QUESTION # 158
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers

A. Sharing rules
B. Sharing set
C. Profiles
D. Role hierarchy

Answer: A,D

NEW QUESTION # 159
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

A. Use a custom email services to set the owner of the case upon creation.
B. Utilize a flow to identify the correct queue and assign the case.
C. Configure Email-to-Case so emails are delivered to the correct queue
D. Create an Escalation Rules to send cases to the correct queue.

Answer: C

Explanation:
Explanation
Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is more complex than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign them to queues.
References: https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5

NEW QUESTION # 160
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?

A. Lightning page
B. Page Layout
C. Home page
D. Component Filter

Answer: A

NEW QUESTION # 161
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

A. Escalation Rules
B. Business Hours.
C. Assignment Rules.
D. Case Queues

Answer: A

Explanation:
Explanation
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5

NEW QUESTION # 162
......

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