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Genesys Cloud CX Workforce Management Certification Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which activity code type is typically used for non-customer-facing tasks?
Response:

A. Non-Productive
B. Adherence-Based
C. Productive
D. Call Handling

Answer: A

NEW QUESTION # 72
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:

A. Management Unit
B. Queue Group
C. Task Manager
D. Schedule Creator

Answer: A

NEW QUESTION # 73
In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
Response:

A. False
B. True

Answer: B

NEW QUESTION # 74
Agents that handle the same set of interactions should belong to the same Business Unit.
Response:

A. False
B. True

Answer: B

NEW QUESTION # 75
If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

A. False
B. True

Answer: B

NEW QUESTION # 76
......

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